A
Artificial Intelligence (AI) is a term describing the field of developing computer programs to simulate human thought processes and behavior.
Asterisk® is the world’s leading open source telephony engine and tool kit, which allows users to make and receive calls from software phones (softphones) using their computer. The vtiger-asterisk integration allows users to use vTiger CRM to create calls and receive notifications on incoming calls using the Asterisk Call Manager API provided by Asterisk.
C
CRM (Customer Relationship Management) is managing the relationships with customers (including potential customers). CRM combines business processes, people, and technology with a single goal of getting and keeping satisfied customers. It is an overall strategy to help a company learn more about its customers and their behavior so that it can develop stronger, lasting relationships that will benefit both the firm and its customers.
D
Data Cleansing is the work of ensuring that CRM data is consistent and accurate. Data Cleansing is often performed to eliminate duplicate records or improve querying and reporting. It is a critical in any new CRM implementation in an effort to ensure that the new system starts with clean data.
E
E-mail Marketing is promotion of products and services via e-mail. If used correctly and ethically, it is one of the most effective forms of online marketing.
ERP (Enterprise Resource Planning) is almost always used to refer to ERP software. The aim of ERP system is to integrate company's operations, covering areas as finance, logistics, manufacturing.
M
Microsoft Dynamics CRM is a Customer Relationship Management system developed by Microsoft corporation. It is a part of Microsoft Dynamics product family. Microsoft Dynamics CRM is organized into three main modules: sales, marketing and customer service. Microsoft Dynamics CRM runs only on Microsoft platform - Windows Server, Microsoft SQL Server, IIS etc. The CRM application is accessed using Web or Outlook clients.
P
PBX (Private Branch Exchange) is an automated telephone switching system serving one company, located on the company's premises, and connecting to the public telephone network.
http://en.wikipedia.org/wiki/Pbx
S
SFA (Sales Force Automation) means software and systems that support sales staff lead generation, contact, scheduling, performance tracking and other sales processes. It may be included as part of larger Customer Relationship Management (CRM) system.
V
vTiger CRM is a free, full-featured, 100% Open Source CRM software ideal for small and medium businesses.
vTiger CRM Extension is an added functionality to vTiger CRM standard application providing richer user experience and system usability. The examples of popular vTiger extensions are:
* vTiger CRM Outlook Plug-in for integration with Microsoft Outlook
* Project Management Module for vTiger CRM
* Joomla vTiger Customizible Registration for automatic leads capturing from Website registrations
Web Based CRM means Customer Relationship Management application that provides full access to users over the world wide web, ensuring data security and integrity.