Q: What are the benefits of having hosted (OnDemand) CRM solution over OnPremise (installed on a server in my office)?
A: The benefits of such deployment include the following:
* No hardware investment - no need to buy separate servers for CRM system installation
* No software investments - server operating system, database management system etc
* Reduced maintenance costs - since almost all IT infrastructure is maintained outside your company by specialized firm, you don't need to recruit IT manager to ensure smooth running of your system
* Predictable IT cost - pay only a fixed monthly subscription fee
* Easier exit strategy if you change your business priorities and would like to change the system.
Q: What are the advantages of having open source software over commercial license software?
A: The main advantage is that such software is available free of charge as far as license costs are concerned.
Q: What costs are involved in case of deploying open source software?
A: The most likely costs will be implementation consulting fee and maintenance support.